COVID-19 SERVICE UPDATE

Hello,

I hope you and your family are keeping well and safe. As you’re probably aware, we are going through some unprecedented times and nobody knows what the next few months will bring. I just wanted to make contact to update you on how the services at Headcorn Opticians and Eye Clinic are affected.

Unfortunately, from today, (Tuesday 24th March 2020), there will be no clinical services at our Headcorn practice, until further notice. This means that we will be asking all of you to cancel/postpone all check-ups/eye examinations until normal service resumes again.

However, if you are having problems with your vision and require urgent attention, please call us and we will arrange for you to either be seen at our sister practice, in Tenterden, or in one of the APCOS practices. Until further notice, our optometrists in Tenterden will be offering ‘Essential Eye Services’ only; Monday to Friday 09:00am - 16:00pm.

Crisis Opening Hours:

Until further notice, we will only be open to the public on:

• Wednesday 09:00am - 13:00pm • Saturday 09:00am - 12:30pm

During this time, we can assist with urgent requirements, Key Worker support, product deliveries etc. Please be aware that an appointment is required; we, therefore, please ask that you contact us beforehand to book one and do not call into the practice without an appointment.

Glasses, Contact Lenses and Eye Drops:

If you have lost or damaged your glasses, or are in urgent need of contact lenses, eye drops or any other product, please give us call / email / WhatsApp and we will do everything possible to help you. All our team will still be engaged in the background answering calls, emails and making product deliveries.

Collections:

We will be advising against the collection of goods in person and instead, we are happy to offer a delivery service to your doorstep or by post – Free of Charge.

Key Workers:

We are happy to support all key workers in every way we possibly can. If you are a key worker and need any of our services, please call us, we are happy to help.

The Team:

Our amazing team will be rotating between working in-practice and from home. Everyone at Headcorn and Tenterden will remain employed as I am confident we will all come back stronger together.

Online Services:

Our team is working very hard to enable online orders, via our website, and should have everything finalised by next week. In the meantime, should you need anything please let us know via the following contact methods:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Business WhatsApp: 0750 0776986

Telephone: 01622 890044

Best Wishes, Elion & Team Headcorn.